Incorporation of Knowledge Management into Erp Continuous Improvement: a Research Framework

Current IS research regarding ERP implementation stops short at system ‘start-up’ and does not address post-implementation issues. In fact, ERP implementation is a continuous improvement effort and continued work after system start-up will largely influence the ultimate success of an ERP system. This paper contributes a four-phase ERP continuous improvement model that incorporates knowledge management into each major implementation phase, this provides practitioners with a guideline for integrating two major IS operations in an organization and improve success rates of ERP implementation in the long run.